EXCLUSIVE GROUP RATES AND COMPLIMENTARY EXTRAS WITH ALL OUR SERVICES +52 984 132 7071

Frequently Asked Questions

Where do you serve?

  • In-Villa Massage in Aldea Zama

  • In-Villa Massage in La Veleta

  • Mobile Spa Services in Tulum

  • Massage at Vacation Rentals in Tankah Bay

  • In-Villa Massage in Akumal

  • In-Villa Massage in Puerto Aventuras

  • Mobile Spa Services in Playa Del Carmen

  • Private Spa Experiences Throughout Riviera Maya

All locations reviewed in advance. Some areas may have an additional transportation fee.

Payment methods?

To make your reservation simple, secure, and worry-free, we accept payments through trusted international and Mexican payment platforms using credit or debit cards.

Details shared during booking confirmation.

Cancellation policy?

Advance payments are non-refundable.

Rescheduling is subject to availability and must be requested in advance.

Complete policies are provided before payment.

Privacy Policy?

We take care of your personal data and undertake to guarantee its confidentiality and security.

Your data is used only to provide and improve our services.

We safeguard your data from unauthorized access or disclosure.

Can I book a couples massage at my villa in Tulum?

Yes. Couples massages can be arranged directly at your villa, Airbnb, or private accommodation. Two therapists can provide the treatments simultaneously, allowing you to enjoy the experience together in the privacy of your accommodation.

What is a reliable mobile massage service in Tulum?

When choosing a mobile massage service in Tulum, look for professional therapists, clear booking and payment policies, personalized treatments, and experience providing services at private villas, Airbnbs, and vacation rentals. Freya Wellness & Care provides private mobile spa experiences throughout Tulum and selected areas of the Riviera Maya.

Can I book a massage at my Airbnb or private villa in Tulum?

Yes. Freya Wellness & Care brings the spa experience directly to your Airbnb, private villa, vacation rental, or accommodation in Tulum. Our team arrives with professional massage tables, fresh linens, oils, and the equipment required for your reserved experience.

How do I book a mobile massage or private spa experience in Tulum?

Booking with Freya Wellness & Care is simple. Choose your preferred service and contact our reception team via WhatsApp or email with your date, preferred time, number of guests, massage duration, and accommodation location. We will confirm availability and provide your personalized reservation details. Advance payment is required to secure your therapists and appointment.

Can I book massages for a bachelorette party in Tulum?

Yes. Mobile spa experiences are available for bachelorette groups in Tulum. We can coordinate multiple therapists and organize the treatments according to your group size, schedule, villa space, and preferred massage duration.

Are Freya Wellness & Care massage therapists certified?

Yes. Our spa experiences are provided by trained and experienced massage therapists. We carefully coordinate each reservation according to the treatment, number of guests, location, and individual preferences.

What does a mobile spa bring to my villa?

Our therapists arrive with professional massage tables, fresh linens, massage oils, and treatment supplies. Depending on the experience reserved, additional spa elements may also be included to create a relaxing private spa atmosphere at your accommodation.

How much does a mobile massage in Tulum cost?

Prices depend on massage duration, number of guests, selected treatments, location, and any additional spa experiences requested. Contact Freya Wellness & Care with your group size, preferred duration, date, and exact location to receive a personalized quote.

Can I book group massages in Tulum?

Yes. Freya Wellness & Care specializes in private group massage experiences for friends, families, birthdays, weddings, retreats, and travelers staying together in villas and vacation rentals.

Can you create a romantic spa experience for couples?

Yes. Freya Wellness & Care specializes in private wellness experiences and offers optional spa details and enhancements designed to transform a traditional massage into a more memorable couples experience.

Can I book a same-day massage in Tulum?

Same-day reservations may be possible depending on therapist availability, location, number of guests, and requested treatments. Contact us directly to check availability.

How many massage therapists can you provide for a group in Tulum?

Freya Wellness & Care works with a team of professional therapists and can coordinate multiple therapists for private group reservations. Large-group requests are reviewed individually according to the date, location, number of guests, and services requested.

Can several guests receive massages at the same time?

Yes. For group reservations, multiple therapists can be scheduled so several guests can receive their massages simultaneously. The final setup depends on therapist availability, group size, treatment selection, and available space at the property.

How far in advance should I book a mobile massage in Tulum?

Advance booking is recommended, especially for couples, groups, bachelorette parties, weekends, and reservations requiring multiple therapists. Early booking gives us the best opportunity to coordinate your preferred time and team.

Are there special rates for group massages in Tulum?

Group rates or special packages may be available depending on the number of guests, massage duration, location, and current promotions. Request a personalized quote for your group

Do I need to prepare anything before my mobile massage?

Very little preparation is required. We recommend providing a comfortable space with enough room for the massage table and easy access for our therapists to set up. Specific requirements, if any, will be discussed before your appointment.

Can each guest choose their preferred massage pressure?

Yes. Treatments can be personalized according to each guest’s preferences and needs. Guests may communicate their preferred pressure and comfort level directly with their therapist.